ABOUT COMPANY:
The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover. With operations across 7 countries with 70,000 employees worldwide
Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Jamaica, India, UAE and Philippines.
Job Description:
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
Desired Profile:-
Customer Service Executive plays a critical role in providing an interface between customers and the client/company. We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem.
The major skills and competencies required for this role:
- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Basic Computer knowledge
- Language required (English+ any regional language Kannada/Tamil & Telugu/Hindi etc)
1) JOB DESCRIPTION for Semi Non voice process (domestic) Job Role: Customer Support
· Role designation: Customer Relationship officer
· Skills required:
. Essential Skills: Good Communication in English (Verbal & Non-verbal)
· Desired Skills: Typing 18 WPM with 75% accuracy, Computer knowledge: Basic, Should have basic Understanding about the Industry
· Education qualification: All Engineering Students
· Responsibilities: Resolving the issues over e-mails
· CTC: 1,73,000
· Working Venue Details: HGS Chambers Behind RNS Motors, GB Palya Hosure road Bangalore-560068
· Shifts: Rotational for Male & predominantly day shifts for Female.
2) JOB DESCRIPTION voice process (domestic):
Job Role: Customer Support
Role designation: Customer support officer/ Technical support officer.
Skills required:
Essential Skills: Good Communication in English/Kannada/Tamil & Telugu /Hindi
Desired Skills: Computer knowledge: Basic, Should have basic Understanding about the Industry
Education qualification: All Engineering Students
Responsibilities: Assisting our client end customers over phone.
Salary range: 1,26,000
Working Venue Details: HGS Mereside ( Near Tin Factory)
Shifts: Rotational for Male & predominantly day shifts for Female.
3) JOB DESCRIPTION voice process (premium):
Job Role: Customer Support
Role designation: Customer support officer/ Technical support officer.
Skills required:
Essential Skills: Good Communication in English/Kannada/Tamil/Telugu and Hindi
Desired Skills: Computer knowledge: Basic, Should have basic Understanding about the Industry
Education qualification: All Engineering Students
Responsibilities: Assisting our client end customers over phone.
Salary range: 2,21,000
Shifts: Rotational for Male & predominantly day shifts for Female.