recruitment drive for 2020 & 2021 Pass out batch students and they are going to recruit our All Engineering & Arts and Science students. Kindly find the Job Description and ensure the eligible students register in the link given below on or before 8.2.2022. Kindly do the needful.
| Role | Digital Interactive Advisor |
| Department | Operations |
| Work Location | Bangalore |
Job Title:
Digital Interactive Advisor/Executive – Operations (Voice, Semi – Voice & Non Voice)
Job Description:
- Interact with customers over phone or chat to provide information in response to inquiries, concerns, and requests about products and services
- Follow standard processes and procedures. Redirect problems to appropriate team (if required)
- Upsell / Cross-sell products and services (only for sales program)
Educational Background:
- Graduation
- BE / B-Tech 2020/2021 Graduates with aggregate marks below 65%
- BE / B-Tech 2020&21 & earlier Graduates preferably with 1 year of any experience & aggregate marks below 65%
- Post-Graduates will be hired only if the candidate has 1 year of any experience
Age Group:
- Age group – 18 to 35 years
Mandatory Documents (at the time of joining):
- Higher Secondary (10th), Senior Secondary (12th), Graduation, Post Graduation Degree Certificate originals
- Experience Letter (If applicable)
- Aadhaar Card
- PAN Card
- Current Address Proof (Bangalore address)
Competency Requirements:
- Excellent English language skills oral & written, demonstrates proficiency in grammar
– Candidates will need to clear Voice Assessment for Voice Process only
– FurstPerson (Online Assessment) for Non Voice process
- Typing Speed – 25 WPM with 85% accuracy
- Excellent Customer Service skills
- Previous experience in international, inbound chat operations desirable but not mandatory
- Good Computer skills, with working knowledge of internet solutions oriented with good problem solving skills
- Good comprehension skills
- Ability to perform in pressure situation
- Willing to work in rotational shifts / days
- Eye for detail
Cost to the Company (CTC):
- INR 2,47,000 per annum (fresher) plus other benefits i.e; two-way free transport, PF, Gratuity, Family Medical Insurance, Life Insurance etc.
- Selected candidates will have an earning potential of approx. INR 13,000 to INR 14,200 take home.
Technology Requirement: Virtual Hiring Online.
Smart phone required for registration process. Smart phone, laptops or desktop with web camera is a must as their picture has to be captured during registration process and for completing assessment.